FREQUENTLY ASKED QUESTIONS
Q: What countries do you ship to?
A: We currently only ship to the United States and Canada.
If you would like to have us ship to another country please email us firstname.lastname@example.org
Q: What shipping carriers do you use?
A: We currently only use USPS and UPS to ship. You select the carrier upon checkout.
Q: Do you offer expedited shipping?
A: Currently we do not offer expedited shipping.
Q: Can I change my order after I place my order?
A: When you order, your order will be in a que to be produced and packaged. At this time there will be no modifications to the order whatsoever.
Q: Did my order ship?
A: You will receive a shipping tracking number via email once your order is shipped. It is 100% your responsibility to check the tracking updates yourself. If you did not receive a tracking number yet, then your order did not ship yet.
Q: How long does it take for my order to ship?
A: In stock items will ship in approximately 3-5 business days which does NOT include shipping times. But normally production time to create your parts is 2 weeks (14 business days from ordering). Expect to wait 14 business days for any item that is on "Backorder" or listed as "Out of Stock". However if we are able to send your items sooner, we will. Material delays or unforeseen events like COVID-19, means production can take a little longer. If production is taking longer than normal we will notify you. But rest assured when you receive a shipping tracking number your order has been shipped. More info about shipping is listed on our shipping policy page.
Q: How long will shipping take once my order ships?
A: That all depends on the shipping carrier you chose at checkout, please use your tracking number to check on your package shipment progress.
Q: I forgot to enter my coupon code, can I still get the discount?
A: Coupon codes must be entered at check-out in the discount box. Once your order is placed, coupon codes cannot be applied. Only one code may be applied per purchase.
Q: What if I got a tracking number and I track the shipment and it says delivered but I didn't receive it?
A: If you checked your tracking number and it says delivered and you did not receive your parts. Email us with your order number and the tracking number. So we can file a claim with the post office. We will need to file a claim with the post office first. There will be NO REPLACEMENT packages or refunds going out until the issue is FULLY resolved.
Q: My order was returned to you, what do I do?
A: If the USPS or UPS returned your package to us because they could not deliver it to you. You will have to pay for shipping again for us to reship it. The cost for reshipping is $10, this is in addition to what you previously paid. You will also need to provide us with a different shipping address than the one they could not deliver to.
Q: What is the offset of the TLR stars?
A: Same as the *standard* Star, the face was machined so it wouldn't hit the spindle. No offsets have been changed.